FAQs

FAQs | Time Forge

Shipping & Delivery

Q: How long does shipping take? A: Shipping typically takes 7-15 business days, depending on your location. You will receive tracking information once your order has been shipped.

Q: Do you ship internationally? A: Yes, we ship worldwide! Shipping costs and times may vary depending on your location.

Q: Can I track my order? A: Absolutely. Once your order ships, we’ll provide you with a tracking number to monitor your delivery status.

Orders & Payments

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other secure payment methods to make your checkout experience smooth.

Q: Can I modify or cancel my order after placing it? A: If your order hasn’t shipped yet, you can contact us to modify or cancel it. Please reach out as soon as possible.

Q: How do I know if my order was placed successfully? A: You’ll receive a confirmation email immediately after placing your order. Check your spam folder if you don’t see it in your inbox.

Returns & Exchanges

Q: What is your return policy? A: We offer a 30-day return policy for unused and undamaged items. For more details, visit our Returns Policy page.

Q: How do I initiate a return or exchange? A: Contact our customer support team with your order details, and we’ll guide you through the process.

Products & Warranty

Q: Are your watches covered by a warranty? A: Yes, all our watches come with a 12-month warranty covering manufacturing defects.

Q: How do I care for my watch? A: Avoid prolonged exposure to water, extreme temperatures, or strong magnetic fields. Clean it regularly with a soft, dry cloth to maintain its shine.

Q: Do you offer sizing for straps? A: Many of our watches come with adjustable straps. For metal straps, you can visit a local jeweler for a perfect fit.

Contact Us

Q: How can I contact customer support? A: Reach out to us via email at shoptimeforge@gmail.com or through the Contact Us page on our website. We’re here to help!

Q: What are your customer service hours? A: Our team is available Monday through Friday, 9 AM to 5 PM (GMT), to assist you.